Asahas Store Refund and Return Policy
Last Updated: 29-09-2023
At Asahas Store, we strive to provide you with the best possible shopping experience. We understand that sometimes, returns and refunds may be necessary. Please review our Refund and Return Policy below for a clear understanding of how we handle returns, exchanges, and refunds.
1. Eligibility for Returns and Refunds
You may be eligible for a return and refund if:
- You received a damaged, defective, or incorrect item.
- You are not satisfied with the product and wish to return it within our specified return period.
- The product falls within the scope of a manufacturer’s warranty, and a defect arises within the warranty period.
2. Return Period
Our standard return period is [number of days, e.g., 30 days] from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Log in to your Asahas Store account.
- Go to your order history and select the order containing the item you want to return.
- Follow the provided instructions to initiate the return process.
- Print the return label provided, if applicable.
4. Returns Due to Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact our customer support team immediately. We will guide you through the return process and may offer one of the following options:
- Replacement of the item with a new one at no additional cost.
- A full refund to the original payment method used for the purchase.
5. Returns for Other Reasons
If you wish to return an item for reasons other than damage, defect, or incorrect item, please ensure the item is in its original condition and packaging. You will be responsible for the return shipping costs, which will be deducted from your refund. Once we receive the returned item and verify its condition, we will process your refund to the original payment method.
6. Refunds
Refunds will be issued in the following manner:
- For returns of damaged, defective, or incorrect items, refunds will be issued to the original payment method used for the purchase.
- For returns for other reasons, refunds will be issued to the original payment method after deducting applicable return shipping costs.
Please allow [number of days, e.g., 5-10 business days] for the refund to be processed and reflected in your account.
7. Exclusions
Please note that certain items may not be eligible for returns or refunds, including:
- Items marked as non-returnable during the purchase process.
- Items that have been used, damaged due to misuse, or altered after delivery.
8. Manufacturer’s Warranty
Some products come with a manufacturer’s warranty. If a defect arises within the warranty period, please contact our customer support team, and we will assist you in coordinating the warranty claim with the manufacturer.
9. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer support team at [customer support email]. We are here to help and ensure your satisfaction.
We appreciate your business and are committed to providing you with high-quality products and excellent customer service. Thank you for choosing Asahas!
This Refund and Return Policy is effective as of the “Last Updated” date at the top of this page.